To the lady behind me, I’m sorry.

I was flying high, figuratively and literally. I had just come off a wonderful weekend of delicious smells, shopping,  and Nutcracker sightings with my wife and daughter and I was feeling great. On top of that, I had also just returned from Hong Kong, Melbourne, and Minneapolis so my many miles finally allowed me to hit super god status with two airlines. 

When I cut in front of a lady this morning I honestly had no idea what i was doing.  The taxi dropped me at the perfect door. I took the super secret premier exec security check-in line and breezed through. Then in a move not to dissimilar from Jim Carey in Bruce Almighty, I shed my shoes, coats, and bag in one smooth stroke and glided through TSA’s detectors.  Only after I was staring down the tunnel of the X-ray machine waiting for my one bag did I catch a whisper.  ”What was that? The nerve of some people. Oh, its ok.”  

I had cut off a line of ~12 people. They were struggling with the bins, the lady behind me had eight layers to disrobe and had forgotten she was carrying enough equipment in her carry-on to rival an IBM mainframe. She was slow and no where near the metal detector. Apparently, the premier exec line spits you out right near the detector, but you are expected to do an about face and get in line (ie. merge) with the “normal” line. I might have noticed it if there was a queue in the detector but it was like kindergarteners learning higher math in that line. “I have to take off my shoes? Yes, I have a laptop so?  Is a blackberry a laptop?” They were so lost compared to my overly rehearsed ballet of stripping and unloading that they did bit even register. 

I saw it when I was in the other side. I wanted to apologize (Not that anyone would believe me).  I wanted to say I’m sorry. I waited for the lady behind me, but she was struggling with an excessively large belt buckle and a half sweater/half jacket that I did not get the opportunity to tell her. I had become “that guy”. The jerk in the airport. The guy, I too loathe.  The guy that I will yell out, grab by the collar, and inflict my own form of air rage on. To the lady behind me and the crowd at the United security line this morning: I’m sorry.  Next time call out, grab my collar and say, “Back of the line, bub!”

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December 20, 2010   No Comments

Boarding efficiency.

Clearly I travel a lot. Planes all the time and a wife who needs a camera for Christmas so she can remember what I look like. What gets me (today) is the way airlines in 50 years of aviation history have not figured out how to board planes. Let me help you with my years of experience: people are stupid. (I can hear my daughter’s voice saying, “Don’t say stupid!”). The idea of numbers on a boarding pass is great. 1,2,3…68… They are big. Easy to see. Easy to see on my pass as well as on the guy’s in front of you. The elderly don’t even have to put on their glasses to see them. So, you have a 1 you board first right? I mean, what could possibly come before 1? 0? i? Well, First Class could that’s what. Followed by million miler, 100k, 10k, 1k, Business then exec, premier exec, premier, premmies, and people traveling with walking flu machines. All of these people come before 1 and don’t even get a number. Why? Are we trying to save ink? Surely it costs more to scroll out Premier Executive versus 2. Here is why: the airlines enjoy watching the free for all in the boarding line as passengers toting their double-hot venti lattes elbow to the front only to get rejected and have to stand against the wall and fight the impulse not to trip those behind.

Here is my tip: Number everybody. If you are in first class, guess what? You are number 1! Then Business is 2 , Economy plus 3, Economy minus 4 and so on. Is that so hard? You are mixing the experienced travellers with the sheep. Count them all off and everyone can line up and be counted. Let’s assume you actually got the numbers right. Are we in the air yet? Not by a long shot. You still have to make it to your seat. Here is where I compare boarding to putting on your skinny jeans. It looks like they will all fit. The length is right, they fit before, but in the end you have to suck it in and squeeze. The suck factor definitely still exists (after how many years?) with the seating. Everyone is trying to step over the other. Grandma is oblivious to the bag of bricks she is carrying that keep bouncing off my head on her way by. Someone insists they can shove their Samsonite in the overhead while the flight attendant argues they need to gate check it for an additional $532.33. People don’t know their alphabet and can’t fathom why the letter “i” is not used. The attendants are more overweight then the fat cats in first and their attempt to travel back up the line like salmon returning to spawn only adds to the congestion. An announcement is made to hold your coats in your lap, which promptly causes the entire plane to cram their coat in the overhead like they are arranging newspaper under a log ready for kindling. All in all it is chaos. Here is my tip: no suitcases. None. Zip. Nada. People are sheep (did I say that already?) we cannot handle it. We all failed spacial relations in college and now we pay for it every time we fly. Don’t allow suitcases at all. If a bag is not on your shoulder it must go under the plane. This might encourage us to do a few things like pack less and, dare I say, shop less. Do you really need to run off the plane with your roll-a-board? If you have that many clothes you are obviously at your destination for more than a day so what is the hurry? Without the suitcases we actually could put our coats up. The airlines would not have to waste time designing marketing schemes for 2″ more of legroom. I am not saying that it would be an easy fix, but you have to change the mentality. Try this: close the door and then give a $50 coupon to everyone who did NOT bring a suitcase on. Point out the $&-/()&@ who is making our flight late and reward those that own only a purse and a blackberry. Over time the behavior could change and you might actually build brand stickiness with the coupon. For those of you that are reading this trying to think of how you could scheme my new system, I know you are the same ones who never measured your bag in the stainless steel frame for dimensions. To you I say, “Sit down!”

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December 20, 2010   No Comments

Delta + Northwest = South’s Worst!

RANT WARNING ~LEVEL 4!~

You may have read my recent Delta rant. I left off another side story I thought I should share.

We recently booked a trip using Skymiles. We only had so many in my Delta account and so many in B’s NWA account so we had to split the bookings. It came back to bite us when we saw the difference. Here is how it broke out:

Same dates.
Same flight.
Same cost.
Same partner airline.
Same everything!


Ok, $180 vs. $45 FOR USING FREQUENT FLIER MILES which should be a free trip may not be that bad except:

1. You can instantly swap NWA for Delta miles, so had I known I could have done all three tix from NWA at $45 each!
2. Delta TOLD me to go book online EXCEPT you can’t book from Taiwan for reward tix online (e.g. multiple phone calls).
3. Delta says it is a partner airline. NWA says it is a partner airline, but only Delta charges.
4. Think you can call Delta and explain this and get your 30k EXTRA MILES YOU HAD TO SPEND WHICH IS 1.5 TICKETS ON NWA BACK? No.
5. Think you can call Delta and explain that THEY ARE THE SAME AIRLINE AND THE SAME FLIGHT AND THEY SHOULD HAVE THE SAME POLICY AS NWA? No.

The sad part is I cannot blame anyone other than myself, because when you actually obtain enough frequent flier miles to use OF COURSE you should then spend hours of internet and phone research to determine the most efficient way to use them, especially when they are being used by the same company! Now I have half a brain (contrary to popular belief) and even I got tricked by this one and I/we travel A LOT. It makes me wonder what other chicanery is going on. I promise you this: if/when we return to the U.S. the U.S. airlines I.T. offices will be heavily targeted by me for a new job as I intend to fix this nonsense. Until then, God Bless Cathay Pacific!

July 29, 2009   No Comments

Delta you Disappoint

WARNING WARNING – This post is extremely ranty!

Delta, Delta, Delta… What are we gonna do with you? Let me first say that this is the nicest most non-ranting title I could come up with for this post. Some people have asked why I have not been blogging lately? The reason is my Momma. My Momma said, “If you don’t have something nice to say, don’t say anything at all.”


Hmmm.. come to think of it, she didn’t say don’t TYPE anything at all, and seeing as I need to get this post off my chest before I can post more, here goes:

Delta You Disappoint Me!
The only time I have to fly on Delta is when I travel back to the U.S. thus thank goodness it is not too frequently. I will not bore you with the usual spiel about how the planes are as old as the staff, etc.. instead lets talk about the actual experience.

  • expensive ticket
  • 14 hour flight
  • crossing multiple times zones
    and this is what Delta feels you deserve:
  1. $7 drinks – this is for liquor, but at $7 I say you might as well charge me for OJ.
  2. No personal movie screen – seriously? I don’t want to watch the same G-rated movie that the rest of the plane enjoys. Nor do I want an infomercial on the U.S. destinations that I can’t fly to since I LIVE IN ASIA, hence this is an International flight!
  3. No leg room – I know you may have expanded first class, but it should not have been at the expense of the rest of coach. 14 hours! You should at least get an inch per hour!
  4. No manners – Fly Cathay and learn. When the food comes around the stewardesses on Cathay will always politely ask the guy in front of you to raise his seat for the meal. Not so on Delta. I enjoyed each and every (sic) meal with a healthy helping of hair. On the plus side it did allow me to watch my G movie easier with his seat down.
  5. No Vanity Kit – let’s see here: 14 hours, 2 meals, no personal entertainment, can we at least get a lil kit that says you love us? No? No socks, no eye mask, no toothpaste and no toothbrush!!!! We can’t bring large tubes of toothpaste on the plane due to security and now you don’t provide it!! Come on.

The Immigration Merry Go Round
I could go on and on but the Internet is running out of HTML. Now add all this up and you get some pretty unhappy passengers. If it was an hour flight up to Raleigh then fine, but this is an International flight. So, I’m tired, haven’t slept, and have the faint taste of hair in my mouth and I enter the Immigration merry go round. It is not Delta’s fault, but I am willing to lay guilt by association. Immigration should be a line. Line up, get passport stamped, go. If you think there is an advantage to having visitors versus residents you can have two lines. Hartsfield employs people. A LOT of people. Now in Asia these people have roles like shuttling passengers to the right location. In Hartsfield these people have no roles. Passengers wander aimlessly seeking assistance and finding none. They attempt to form a line, but ultimately there are too many passengers for the line and the queue backs up. This is when the line doubles and you have illegal mergers. “I’m with him,” “I was here behind here,” etc… You would think that the employees would organize the chaos. You would THINK that all the boards lit up showing the arrival of Flight 123 from Damnfaraway would give you a clue that you were about to have a lot of people and MAYBE you should get ready? No. Instead the line slowly proceeds. That is until I am actually about to enter the corral. You know the part where the line actually starts? That is when someone decides that we should break off and go to the other side. I follow my zombie passenger friends who enjoy taking a 14 hour flight and then walking a marathon to another side (the long route, not the short way) and start a line again. Of course people have skipped at this time. Then when I get to the front of the line (1 hour later) they decide it is time to change the immigration officials. Yes, that makes sense. Lots of airlines arriving and you time your shift change in the middle of when the passengers are there, never mind that these flights are on SET schedules. No one would ever think that one of the best logistics schools in the country is just up the street.

Luggage – Two Times is the charm!
Now, when you finish immigration you are done right? Oh no. You still have luggage and customs. One would think that after 1 hour in immigration my luggage would be patiently waiting for me. Nope. You need to wait again for the luggage to come out then proceed through customs and then…. RECHECK YOUR LUGGAGE! That is right. You have arrived, been admitted to the country, picked up your luggage, but can you go outside? NOPE! You must RE-CHECK your luggage and then GO THROUGH SECURITY AGAIN even when staying in Atlanta! This is the biggest thing that irks me. I am dead tired and now I have to take off my shoes, take out my laptop, and get frisked ALL OVER AGAIN even when I am not taking a flight. Not to mention the riding of the train and waiting for your luggage to arrive at yet a different carousel.

Phew. The lesson here is that if you have to fly to Atlanta, fly 1st class and fly to Raleigh first then drive down. Hartsfield and Delta suck.

We now return you to your regular scheduled less ranty posts.

July 26, 2009   1 Comment

Eat less shark


You know, I am all about saving the environment, but there are some industries that shouldn’t try to crash the party. Fly greener? You still are flying a jumbo jet of burning fuel even if the crappy food is served on recycled cardboard. This, to me, is like saying eat less shark.

April 13, 2009   No Comments

You live where?


Taken in the atlanta airport. I also tried PEO,ROC, and REP. Stoopid computer.

July 15, 2008   No Comments

India

Ohhh India… How easy is it to blog about you…

My flight to India started out the same way it did when I flew to Shanghai in 2005. YOU WILL BE SPRAYED! Dude. I am sorry, but it is just wrong to walk down the aisles spraying stuff over people’s heads.

Delhi’s airport is under construction. Apparently, it has been under construction for the past 2 years. Should be ready any minute now, NOT. I had to move loose wires from a junction box to get at my bag. Airport authority, here is a tip: Just calling it a world class airport, does not make it so.

Coming out of the airport I saw an interesting ad. “Diet now, Don’t wait!” Really? How big a market is obesity in India?

Speaking of signs, check these out:

Space for shooting? Who are we shooting?

and…

Is chat more or less expensive than a hotdog? (it should be ChaAt. Even I know that.)

Ohhh India…

April 9, 2008   No Comments